If your VA-issued hearing aid is missing or has stopped working, start with the audiology clinic that issued it. Tell them whether you still have the device. That one detail changes the next step: the clinic can review a lost aid for replacement, while an aid you still have may be repairable by mail. If the aid works and all you need is a battery or wax guard, you may be able to order the supply directly.
If you lost one hearing aid
Use the VA facility finder to look up the facility that fitted you and ask for audiology. For example, if you lost the left aid but still have the right one, tell the clinic which one is missing, when you last had it and whether you still have the charger or other parts. If you have the model or serial number handy, keep it nearby for the call.
Ask, “Can you check my device record and tell me what you need for a replacement decision?” VA’s hearing aid replacement policy allows replacement in some circumstances, including loss beyond the veteran’s control. The clinic can review your circumstances. Ask before you spend money on a replacement or mail the remaining aid.
If the aid is damaged or no longer works
Describe the problem to the issuing clinic first. For instance, say whether the casing broke or whether the aid has stopped producing sound. If the clinic directs you to the Denver Logistics Center for repair, use VA’s repair and packing instructions. They include VA Form 1107, the current mailing address and how to request a shipping kit with a prepaid return label.
- Pack the device in a sturdy, padded box. Leave the presentation case at home.
- Check which pieces go with your model. For a receiver-in-canal aid, VA requests both the behind-the-ear unit and the receiver that fits in your ear.
- If the ear mold itself is damaged, ask whether the receiver is permanently integrated into it. For replacement of a mold with a removable receiver, VA directs you to local audiology.
Before shipping, keep a copy of the completed form and note what you packed. If you rely on the device for phone calls or work, ask the clinic what support is available while it’s away. If you need an in-person appointment, you can also check whether the trip qualifies for VA travel pay.
If you only need batteries, domes or wax guards
Keep the working aid with you. VA has a separate supply-ordering service for eligible veterans enrolled in VA health care, registered at a VA medical center and prescribed the device or supplies by a VA provider. Online reordering requires a VA supply order within the past two years. If the online route isn’t available, the same page explains how to order by phone or mail. The mail form for batteries and accessories is VA Form 2346a. For wax guards, identify the type you use.
If you bought your hearing aids privately and have never been fitted by VA, tell the clinic that when you call. The Denver repair instructions cover VA-authorized devices. If you need to establish VA care first, our health care enrollment guide explains where to start.
Freedom Through Veteran Assistance checked these VA sources on November 11, 2026.