Updated October 14, 2026. This notice describes how Freedom Through Veteran Assistance (FTVA) uses information in operating this website, its public resource directory, and its member tools. Questions and information requests can be sent to contact@freedomthroughveteranassistance.com.
Browsing and technical information
You can browse public resources without creating an account. The website and its hosting and security services process technical information associated with visits, such as IP addresses, browser information, requested pages, and cookies. Sign-in features use cookies to maintain sessions. Google measurement code is present on the public site; measurement services may process usage and device information according to the site’s configuration and your browser settings.
Veteran accounts and service verification
Veteran registration asks for name, email, password, state, branch of service, and proof of service; the form also includes a telephone field. FTVA uses this information to administer accounts, review eligibility for member features, communicate about submissions, and operate assistance tools. Proof-of-service files are encrypted by the website before database storage and are made available through its administrator review process. These files are separate from public directory profile images.
Partner applications and public profiles
Applications collect information about an organization, its contact, services, coverage area, fees, relevant experience, and credentials. Approved public profile information is displayed in the directory so visitors can evaluate and contact a provider. Read the application labels before submitting: public profile content and information supplied for internal application review serve different purposes. FTVA also maintains independently researched public resource listings; those listings do not imply that an organization has enrolled as a partner.
Assistance requests and messages
Member tools store submitted assistance requests and messages. Approved partners may be able to view open requests that match the services and locations they cover. Recipients can read messages addressed to them, and FTVA administrators manage the platform and its records. Share only the information needed for the next step. A website account or message does not establish an attorney-client or healthcare-provider relationship.
Optional AI resource suggestions
If you use the AI-assisted search feature, your situation description and public directory information are sent to Anthropic’s API to generate suggestions. The directory information can include published review excerpts. The matching feature is designed around public listing data rather than verification files or private messages. Avoid entering Social Security numbers, discharge records, detailed medical histories, confidential case documents, or other sensitive identifiers in an AI search description. Suggestions may be incomplete or inaccurate; confirm services directly with the provider.
Reviews and uploaded content
Submitted reviews may be moderated and published. Keep private medical, legal, financial, and third-party information out of reviews and other public text. Public profile images and other media intended for publication can be visible to website visitors; remove embedded location information before uploading public images.
Service providers and external organizations
Website hosting, security, email delivery, measurement, and optional AI services may process information needed for those functions. External organizations have their own applications, privacy practices, and eligibility rules. When you follow an external link or contact a provider, review that organization’s information before sharing records. FTVA does not control external websites.
Retention and information requests
Accounts, applications, requests, messages, verification records, and published content are retained as part of operating the platform. Retention can depend on the type of record and operational, security, or legal requirements. Contact FTVA to ask about information associated with you, request a correction, or request deletion. FTVA may need to verify your identity and explain any records that must be retained. Please do not include sensitive attachments with an initial privacy inquiry.
Contact and updates
Email contact@freedomthroughveteranassistance.com with the subject “Privacy request.” FTVA may update this notice as features or practices change. The date above identifies the current notice.